Please Read Before Your 1st Appointment

I send out a confirmation text the day before your appointment. Please reply to confirm you will be there. You must respond before midnight. Sometimes I have a wait-list and if I do not hear from you by midnight I may give your spot to someone who I know will for sure show up. If I do not here from you, I will assume you are cancelling last minute.

I require a 35+ hour (more than just the day before your apt) notice for a cancellation and/or appointment changes. Last minute cancellation/changes will result in a $20 fee required before your next appointment.

-No shows will not be tolerated-
I understand "life happens" so if it was a glitch and you'd like to continue being my client, there will be a $40 no show fee.
(If you message me 10 minutes before your appointment needing to cancel due to a good reason, that is a $20 last min cancellation when you've confirmed the day before)

Upon booking your first appointment I will require a non refundable $20 deposit. THIS WILL BE PUT TOWARDS YOUR FIRST SERVICE. I require this deposit for same day bookings as well. Failure to give proper cancellation/apt change notice (35+ hours) will result in your $20 deposit being used for the $20 fee and will not be returned to you. For your deposit I accept eTransfers. Please send the deposit after reading through my policies. Thank you for understanding.
(eTransfer: amygustafson@live.ca )
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To my current clients that are pre booked 3 months ahead. If you cancel last minute, IN ORDER TO KEEP YOUR FUTURE APPOINTMENTS that you already have pre booked.
YOU MUST TRANSFER ME THE $20 FEE.
*I WILL NOT MESSAGE YOU FOR IT*. JUST SEND IT.
If you didn't send it - and someone else wants your spot that you've pre booked for, I will give it to them.
I do a good job at making sure that everyone has a spot in the future on a day and time that works for them, but I have the right to cancel your future spots, and I will - if you cancel on me and fail to transfer me the small fee.
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** I accept Cash  and etransfer**
I have a detailed price list under my "Services" tab,
any Questions, please feel free to send me a message.
I am set up for auto deposit etransfers. Please send me the payment the same day. Failure to do so will result in cash only next time.

Most clients go 3 - 4 weeks in between fills.
Your nails are an investment an you need to take care of them. When your nails grow out, so does the reinforcement I build. Your nails are more likely to break if you wait too long. Everyone is different in how long they can go in between fills. Lifestyle, length, growth rate, shape etc all play a part. I will let you know how long you can go.

I do not fill other nail salon's work. If you have nails on other than mine, I would like to remove them first. Removal will cost $10-20 depending on the nails. I then can guarantee my work.
If it's a one time service and you're ok with me not guaranteeing the set, I will then do a fill on the other salon's work.

Appointment times start at 830 am and I accept my last client at 6pm. I generally work 2 weekdays and Saturdays.
Please make plans to eat your meal/snack before or after your nail appointment.
If you wish to have a child, friend or dog accompanying you, please message me to make sure it's ok first.

Please be advised that I have a very friendly Studio dog, any concerns, please let me know.
if this is too much for you I understand. I have a list of wonderful ladies who would love to do your nails, and might be more flexible.
Thank you very much!
❤ Diamond Nails Studio ❤

Each service is customized to each client. I never want to rush. I generally know how long each individual client will take after 2 appointments.
Fills range from 35-70 mins
Changing colour will take anywhere from 1-2hrs.
Art will also add a bit of time.
If you are concerned about time, please let me know upon booking your appointment.

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CONFIRMATION TEXT:
As per my policies, I send out a confirmation text the day before your appointment. I require you to respond to that message so I know you’re going to show up!(all you need to reply with is an emoji 😃)
You must respond before midnight.
Sometimes I have a wait-list and if I do not hear from you by midnight I may give your spot to someone who I know will for sure show up.

APPOINTMENT TIME SLOTS:
The majority of my clients are prdictible with how long the service takes. Therefore I have stopped booking extra “just in case time.” I am able to get more people into my day by booking back to back. In the past I always booked extra time, but I am working less now so I try to get the most out of my work days. So if you plan to get something out of the ordinary, like gems & jewels, a new set for clear nails, or any other external art that you don’t normally get… it’s best to give me a heads up at the appointment before, or at the very least, when I confirm your appointment. I would hate to say no to crystals due to a lack of booking enough time! Also, keep in mind if you’re late you might be restricted to a fill or a “simple” no art set. Boo

ART/DECALS/JEWELS:
I have LOTS of art options that can be applied after I have sculpted your nails. If you plan on getting something extra afterwards, please ask to look through the options WHILE I do your nails, not after. It saves a lot of time! Also, know that 97% of my jewels are on my website to scroll through. > Also a smart idea to look through different Art options to get inspiration for a different set 😉

STILETTO CHARGE:
I generally charge for “Stiletto” based on the time it takes me to do a set. If it takes more than 90 minutes I will most likely charge. I do a lot of hand filing to establish the desired shape that I cannot accomplish with my electric file, so it takes more time. If you are concerned with this, please let me know you would like to avoid the Stiletto charge when I ask you if you want them shorter or not.

PRICING:
I charge by service type/time (short/natural nails = 60-70min) & (Art change=75-90+mins) I do not charge by (sculpted) design or colours. So if you get one colour, it is the same price as 6+ colours/glitters. The extra charges come from external art like hand painting, decals, studs, foils, jewels, rhinestones, 3D etc. Any questions, or concerns, please ask prior to choosing your new set 😚.

FILL OR CHANGE?:
According to my lingo, a “fill” is where we just “fill” the growth. Meaning everything else stays the same and all we do is fill the gap of where your nails have grown out. (I have 2 fill prices: 30-45 mins receive a $5 discount, all other fills are a standard $57) When we “fill” you nails, you can use a different colour to switch up the look. We can also do various things to make your new set look different then the last such as painting a gel colour on top, adding stamps, decals, chrome, glitter ect. (Keep in mind art, gel and other external art will cost extra).


CALLE LOVE:
Everyone loves Calle. I know its hard not to, she grew up in the studio and adores your attention! Please be aware that when I prep your nails, they are prepped for an application that will last a month, if you get oils on you freshly prepped nails, the product will not adhere properly and you will have issues, so keep that in mind when giving her love (use your palm or ask for her doggy brush >no scratches).
Also when I apply crystals, I am using glue, and it most likely is not dry until I am done your service. So if you get sucked into giving her a pet while I am using glue -you will most likely get dog hair all over! (Best just to sit and get your nails done!)

FOOD:
Please make plans to eat before or after your appointment
NOT DURING!
It’s unfair to both me and Calle who might of skipped lunch. Not to mention, I am working on your hands and need them! If you are in a starvation situation, please ask to take a sec to fill the void prior to us starting. Smoothies and drinks are totally fine!

NAIL LAMP:
Some clients are skeptical on how far they can go into the UV/LED Nail Lamp. There are actually little grooves where your fingertips touch, so if you don’t feel them, you can go further in. PLEASE guide your hand slowly and carefully into the lamp so you don’t hit them on the lamp and cause imperfections in the gel. There should be zero discomfort when your hand is in the light. Some people do have sensitive nail beds, so if you feel heat please let me know so we can avoid it! 😊
Also, sometimes depending on how you’ve placed your hand, the outerside of your thumb might not get enough light and not cure properly causing a dull spot. Try to adjust your thumbs so they receive proper light. Any questions about this, please ask me.

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Clear Sets are really popular right now. Depending on your nail history of what you get and how I’ve done them, it might not be possible to switch to clear at the appointment you’re hoping for. Please let me know you’re plans for a clear set, as we may need to start fresh with a New Fully Sculpted Set and I will need to book the appropriate time to do so. *A new set is a great time to do a clear set if you’re thinking about it.

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I am definitely ok if you arrive 10 minutes early (also totally ok if you want a few extra minutes to choose a colour). Please do not be late! I tolerate 5 minutes, but more than that will put me behind in my day and I might consider changing your appointment if you can’t consistently be on time. Traffic/construction can be horrible and inconsistent – I understand, so if you are running behind please shoot me a text so I at least know you’re hustling to get here 🙂
Some clients prefer coming early because of the unpredictable traffic, and wait in their car – just message me letting me know ‘you’re early if I am ready’ – sometimes I am!
If you are 15 minutes late I will most likely cancel you’re appointment. You will be charged $40 to rebook

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